If you would like to night ski, please inform us upon rental. An additional fee of 2,000 yen per person applies. Equipment must be returned to Yuzawa shop only. Night shuttle service is not available(shuttle ends at 17:00).
Please contact us before 5 PM. A fee of 1,500 yen will be charged if no prior notice is given.
It is recommended to get off at Echigo-Yuzawa Station for a quicker process. However, on busy days such as holidays, lockers at Echigo-Yuzawa Station may be limited. In that case, we recommend getting off at GALA Yuzawa Station, changing into your ski wear first, and then contacting us for pickup.
Yes, you can. However, we recommend making a reservation for a smoother experience.
We’re sorry, but we do not accept reservations by phone. Please make a reservation through our website by the day before.
Reservations can be made up to 6 months in advance. Available dates are released gradually. If your preferred date is not shown, please wait or contact us.
We do not offer fittings on the day before. Please come on the date of rental.
Please make the payment upon arrival at the shop. Credit cards, cash, and PayPay are accepted.
We do not offer half-day or hourly rentals. Renting in the afternoon is also charged as a full day.
Flex cannot be selected for standard boards. It is only available for high-grade boards that have flexibility labels.
You don’t need to return the equipment during the rental. Also, our shop offers the storage of rental boards and boots, and as for small items such as goggles, gloves, or helmets please keep them by yourself.
Yes, we can adjust it according to your preference.
It depends on the weather condition, but rentals are available if ski resorts are open.
It depends on the type of your bindings. Please bring them to the store for confirmation. Also, step on bindings are not supported.
Lifting tickets are only available for customers with reservations(snowboard or ski set rental customers limited).
On-site purchase and cash only.
Yes, we might run out of stock during busy periods.
No, it is not fixed. Please contact the Yuzawa store or our official account upon arrival at the pick-up point. You may need to wait during busy times.
It is available for customers renting at least two sets of adult equipment or spending over 7,000 yen per person.
Yes, if it’s within the free shuttle area. Please show your receipt upon returning the equipment.
Locker fee is 500 yen (for items under 20 inches). Large luggage is 1,000 yen per item.
Yes, it is possible to change it before departure.